Technical Support – PC Engineering

Course Structure

Semester 1:
CompTIA ITF: Fundamentals certification is designed to help you to become conversant in the world of information technology (IT)
CompTIA ITF+ Prerequisites: There are no specific prerequisites required to start the CompTIA IT Fundamentals. Academic board though recommended entry levels to be Gr10, Gr11 & Gr12
Semester 2:
CompTIA A+ Certification training course is created for all entry-level and aspiring IT professionals to validate their skills and knowledge in the IT domain
CompTIA A+ Prerequisites: CompTIA ITF+, Basic computer knowledge is eligible to apply for this certification. No recommended learning or work experience required to be eligible

Course Outline:

SEMESTER 1
UNIT 1: CompTIA ITF+
Lesson 1: Getting Started with Computers
Lesson 2: System Unit Components
Lesson 3: Computer Peripherals (hardware component)
Lesson 4: Portable Computing Devices and Media Players
Lesson 5: Setting Up a Basic PC Workstation
Lesson 6: Working with Files and Folders
Lesson 7: Working with Software
Lesson 8: Network Technologies
Lesson 9: Working with the Internet
Lesson 10: Personal Computer Security Concepts
Lesson 11: Identifying Risks in Upgrading Systems
Lesson 12: Preventative Maintenance Techniques
Lesson 13: Maintaining and Troubleshooting a Basic PC Workstation

SEMESTER 2
UNIT 2: CompTIA A+
Lesson 1: Mobile Devices
Lesson 2: Networking
Lesson 3: Hardware
Lesson 4: Virtualization and Cloud Computing
Lesson 5: Hardware and Network Troubleshooting
Lesson 6: Operating Systems

Jobs Opportunities:

· Customer Support
· Technical Support Specialist
· Field Service Technician
· IT Support Technician
· IT Administrator
· Computer Technician
· Hardware Technician
· Help Desk Support
· Call Centre Support
· Data Centre Administrator
· IT Support Team Leader

Fees: